Terms of Service

Last updated September 8, 2026

1. Agreement

These Terms of Service govern your use of the ChurchHarmony® software platform, websites, and related services (the “Service”), operated by Unexplainable Solutions LLC (“we,” “us”). By creating an account, subscribing, or using the Service, you agree to these terms on behalf of yourself and the church or organization you represent.

2. Subscription and billing

Access to the Service is billed at a flat monthly access fee per organization, currently $80 per month, covering unlimited member records and all included modules. Subscriptions renew automatically each month (or annually, if you select annual billing) until cancelled.

Usage-based charges accrue separately and are invoiced on your monthly reset day, due on receipt. These currently include text messaging at 2¢ per segment, voice all-calls at 2¢ per call per minute, payment processing at 0.3% per transaction, and mass email beyond the 15,000 addresses per month included with your subscription. A custom branded mobile app is an additional $50 per month plus a one-time implementation fee.

We may change pricing with at least 30 days’ notice to the email address on your account. Continued use after the effective date constitutes acceptance of the new pricing.

3. No contract; cancellation

There is no minimum term, no setup fee, and no cancellation fee. You may cancel at any time by contacting us. Cancellation stops future recurring charges; accrued usage charges through the cancellation date remain payable. We do not provide prorated refunds of the monthly access fee for partial months, but we will not bill you again after cancellation.

4. Your data

You retain all ownership of the member records, giving records, files, and other content you place in the Service (“Your Data”). We claim no ownership over Your Data and do not sell it, rent it, or use it to build marketing lists. We process Your Data solely to operate and support the Service on your behalf.

On written request during your subscription or within 30 days after cancellation, we will provide an export of Your Data in a machine-readable format at no charge. After that window, data may be permanently deleted from our systems and backups.

5. Acceptable use

You agree not to use the Service to send unsolicited bulk messages to recipients who have not consented, to transmit unlawful, harassing, or infringing content, to attempt to gain unauthorized access to the Service or other accounts, or to resell access to the Service without written agreement. Mass email, SMS, and voice features must be used in compliance with applicable law, including the CAN-SPAM Act and the Telephone Consumer Protection Act. You are responsible for maintaining consent records for the contacts you message.

6. Accounts and security

You are responsible for the accuracy of your account information, for the confidentiality of login credentials, and for the actions of users you grant access. Notify us promptly of any suspected unauthorized access. Administrative roles within your organization control who can see financial and private profile data; configuring those roles correctly is your responsibility.

7. Payment processing

Online giving and payments are processed by Stripe, Inc. under its own terms and non-profit pricing. Card and bank details are transmitted directly to Stripe and are not stored on our servers. We are not a party to the payment relationship between your donors and Stripe, and we are not a bank, trustee, or fiduciary with respect to funds in transit.

8. Availability and support

We target 99.99% availability but do not guarantee uninterrupted service. Planned maintenance is scheduled outside peak hours where practical. Unlimited phone and email support is included with every subscription during published business hours.

9. Custom development

We frequently build custom modules and modifications at customer request. Unless a separate written agreement says otherwise, any software we develop remains part of the ChurchHarmony platform and may be made available to other customers. Custom work requiring significant effort may be quoted separately before we begin.

10. Intellectual property

The Service, including the ChurchHarmony® name, HarmonyFlo®, software, and site content, is owned by us and protected by intellectual property law. These terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Third-party product names referenced on our site are the trademarks of their respective owners and are used only for identification and comparison.

11. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. You are responsible for maintaining your own records as required by law and for verifying financial reporting before filing or distributing it.

12. Limitation of liability

To the fullest extent permitted by law, our total aggregate liability arising from or relating to the Service will not exceed the amounts you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost donations, or lost data.

13. Indemnification

You agree to indemnify and hold us harmless from claims arising out of Your Data, your use of the messaging features, or your violation of these terms or applicable law.

14. Changes to these terms

We may update these terms from time to time. Material changes will be posted here with a revised “last updated” date and, where the change is significant, emailed to account administrators. Continued use after the effective date constitutes acceptance.

15. Governing law

These terms are governed by the laws of the State of Alabama, without regard to conflict-of-laws principles. Venue for any dispute lies in the state or federal courts serving that jurisdiction.

16. Contact

Questions about these terms: call 888-420-7775, email [email protected], or use our contact page.